Synonyms that are in the dictionary are marked in green. Synonyms that are not in the dictionary are marked in red.
Antonyms that are in the dictionary are marked in green. Antonyms that are not in the dictionary are marked in red.
Having done this for a number of years since the complaints system was last overhauled, I found that we tended to get the more complex complaints where there had been a considerable exchange of views about the complaint.